Frequent questions
1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, Apple Pay and American Express, for safe and fast completion of your transactions. Additionally, we offer the ability to pay via PayPal for added convenience. Please note, however, that we do not offer the cash on delivery option due to security, cost and functionality reasons associated with this payment method.
2. What is your return policy?
We offer a lifetime return policy 14 days. If you are not satisfied with your purchase, please contact our customer support team, and we will guide you accordingly.
3. What is your physical address?
Our e-shop operates exclusively online and we do not have a physical store. Our headquarters are in Greece, but our stocks are located abroad.
4. How can I track my order?
Simply visit "Track Shipment" from our homepage ≡ page. Enter your order number to receive real-time updates on the status of your shipment.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you can select your country to see if we deliver to your location.
6. How can I contact customer support?
You can contact our support by visiting our page by clicking the support icon at the bottom right of your screen or via our email: info@youneeeed.com
7. Is my personal data safe with you?
Of course. We are committed to protecting your privacy and keeping your personal data secure. Please see our Privacy Policy for more details.
8. When will my order be delivered?
This is often local and depends on the place of delivery and origin of the Carrier.
9. How can I be informed about your latest products and offers?
To stay updated, follow us on social media. We regularly share new arrivals and exclusive offers with our followers.
10. Can I change my order after I have shipped it?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to help you, but please note that changes are limited if your order has already been prepared.