Refund policy
1. Return Eligibility
We do not accept returns due to change of mind or personal preference.
Returns are only accepted for incorrect or defective items.
2. Request Deadline
If you receive a wrong or faulty product, please contact us at info@youneeeed.com within 7 days of the delivery date, providing: 1) Your order number 2) Clear photos documenting the issue.
3. Process & Timeframes
We will review your request within 1–3 business days.
If approved, we will offer either: Replacement or Full refund within 5–10 business days from approval.
4. Exceptions
Items must be in original, unused condition and in their original packaging.
The following are excluded from the return policy: 1) Sale items 2) Gift cards 3) Perishable goods.
5. Order Cancellations
Orders can be cancelled within 24 hours of placement, free of charge, in case of change of mind.